Question 1

How do I get started with Cargors?

Accepted Answer

Getting started with Cargors is very easy. The whole process includes the following steps: Sign up on our mobile app or on the web panel After sign up Cargors will validate and activate your account within 24 hours. After activation you can login and get started If this is not clear then please contact us and we will be happy to guide you. Validation is done by a Cargors employee to safeguard overall quality.

Question 2

What is Cargors?

Accepted Answer

Cargors is a gateway that connects shippers with carriers for transporting freight by road. Shippers can submit a request for quotation (RFQ) for transporting freight, carriers can quote for such requests, and when accepted by shippers, they can assign drivers to carry out these requests. In this process, Cargors does not act as a broker between shippers and carriers, as both parties can do business directly without price manipulation.

Question 3

Why was Cargors created?

Accepted Answer

Cargors was created with the aim to give shippers and carriers more control over their market. The road freight market suffers from a high degree of inefficiency in vehicle utilisation, transparency in pricing and speed of communication. On average, commercial vehicles (from van to truck) spend more than 40% of their time empty. At Cargors, we work every day to significantly reduce the number of empty kilometres. Our system makes it easier for carriers to find, manage and communicate with shippers. It is a true one-stop-shop for both carriers and shippers.

Question 4

Can I add multiple accounts and drivers?

Accepted Answer

Create a new dispatcher account and/or add new drivers as you grow. A truly multi-user platform that grows with you without losing the simplicity. Both accounts can be created from the carrier's main account or directly from the login page by the driver and planner themselves.

Question 5

How do I manage and assign drivers?

Accepted Answer

Link external and internal drivers within minutes, assign shipments to them so they are ready to start.

Question 6

What are flexible times?

Accepted Answer

Bad agreements are the main reason why carriers lose a lot of time and drive empty. Even if a carrier is able to find a shipment on the right route, the timing often does not match the planning. We therefore facilitate flexible times, so that carriers and shippers can have better dealings with each other. Flexible times allow carriers to choose the perfect pick-up and delivery date for their planning, so that they are loaded more efficiently. Shippers also benefit from timely delivery, lower rates and lower costs.

Question 7

How does the proof of delivery (POD) process work?

Accepted Answer

The proof of delivery (POD) must be uploaded before an invoice can be generated. A POD can be uploaded via the mobile or web application.

Question 8

Can I add extra costs to a shipment?

Accepted Answer

Cargors has a built-in module that allows users to add and change extra costs to an ongoing shipment. This is very simple and gives you more control and certainty. Think of extra costs for additional waiting hours, pallets, overnight stays, detours, etc.

Question 9

How does invoicing work?

Accepted Answer

Cargors is a complete solution that generates invoices between carriers and shippers per shipment. It also generates invoices between carriers and Cargors for the services provided. Our system automatically validates all VAT numbers and applies the correct VAT rate per invoice. All you have to do is upload a photo of the POD via the mobile or web application.

Question 10

Which countries do you support?

Accepted Answer

We support local and international transport in Europe.

Question 11

What kind of goods does Cargors support?

Accepted Answer

Standard (dry), temperature controlled and ADR.

Question 12

Which countries do you support?

Accepted Answer

We support local and international transport in Europe.

Question 13

What kind of goods does Cargors support?

Accepted Answer

Standard (dry), temperature controlled and ADR.

Question 14

How Does Cargors Work Step by Step?

Accepted Answer

Cargors makes sending pallets simple and straightforward. You enter the loading and unloading address, choose the type of pallet, and immediately see the transparent all-in rates. In the final step, you select the desired carrier yourself. After your confirmation, the shipment is automatically scheduled and you can track it via your personal Cargors dashboard.

Question 15

How Does Cargors Determine which Carriers I See?

Accepted Answer

The Cargors gateway uses data, routes, and carrier agreements to find the right match. Based on your loading and unloading location, capacity, and schedule, the system only shows relevant carriers that can handle your shipment. You will only see suitable and current options, fully tailored to your transport needs.

Question 16

Who Ultimately Chooses the Carrier?

Accepted Answer

You are always in control. Cargors automatically calculates the best carrier options based on data and agreements, but in the final step, you choose which carrier and service best fits. After your choice, the gateway directly links the shipment to the carrier's system for execution and integrated track & trace.

Question 17

How Do I See the Costs of My Shipment?

Accepted Answer

As soon as you enter your details, Cargors immediately shows the current all-in rates per carrier. These prices are set by the carriers themselves and include all costs, surcharges, and chosen services. No hidden costs, no waiting for quotes - you see exactly what you pay, in real-time and transparently.

Question 18

Do I Need an Account to Book?

Accepted Answer

Yes. With a free Cargors account, you get access to the full gateway functionality. You can create shipments, view rates, track & trace, download invoices, and generate reports. Everything within one environment - fast, secure, and efficient.

Question 19

How Quickly is My Pallet Delivered?

Accepted Answer

The delivery time depends on the type of transport and the route. Cargors supports Groupage, LTL, and FTL, as well as fixed day deliveries and time slots. Depending on the chosen service, delivery can range from 1 to several working days. The gateway automatically calculates the expected lead time per carrier, based on cut-off times, route, and capacity.

Question 20

What Types of Pallets Can I Send?

Accepted Answer

You can book Euro, Block, and Mini pallets, but also request non-standard sizes. The system automatically calculates the loading meter and weight and only shows carriers that can handle this shipment. This keeps your planning accurate, efficient, and error-free.

Question 21

Can I Deliver Pallets to Bol.Com, Amazon, or other Fulfillment Centers?

Accepted Answer

Yes. The Cargors gateway is fully aligned with deliveries to Bol.com, Amazon FBA, Monta, and other fulfillment centers. The system takes into account delivery slots, dock times, references (PO/ASN), and specific guidelines. This prevents rejections or waiting times at the gate.

Question 22

How Does Track & Trace Work at Cargors?

Accepted Answer

After booking, your shipment is linked to the chosen carrier's system. Through integrated track & trace, you see every status update, timestamp, and the proof of delivery (POD) in your dashboard. All information is received in real-time, so you and your team always have full transparency.

Question 23

What Makes Cargors Different from a Freight Forwarder?

Accepted Answer

Cargors is not a freight forwarder nor a price comparison tool. We are a digital gateway that connects shippers directly with carriers through data, integrations, and fixed agreements. You retain control, choose the carrier yourself, and benefit from transparency, automation, and scalability.

Question 24

Does Cargors Offer Additional Transport Insurance?

Accepted Answer

Yes. Cargors offers a fully integrated additional transport insurance within the gateway. While creating your shipment, you can easily enter the insured value and add extra coverage with one click. The premium is automatically calculated through our insurance partner, and you receive the insurance certificate directly by email. This way, you arrange transport and insurance completely digitally, in one clear workflow.

Question 25

Can I ship my goods on pallets only?

Accepted Answer

Most carriers in our network only deliver goods on pallets for safety and handling reasons. However, Cargors also accepts non-pallet quote requests - for example office furniture, machines, wood, or other heavy items. Submit the request and our team will find the right carrier for your load.

Question 26

How can I create shipments with Cargors?

Accepted Answer

You can create shipments directly through the Cargors web portal, our mobile apps, or via our API integrations. The quickest way is to sign up for a free account and use the instant quote form - you'll get all-in rates from multiple carriers in under a minute.

Question 27

Can I use Cargors as a consumer?

Accepted Answer

No. Cargors is a B2B platform built for businesses shipping pallets. Both B2B (business-to-business) and B2C (business-to-consumer) shipments are supported, but the sender must always be a registered company.

Question 28

Is Cargors really free to use?

Accepted Answer

Yes. Using the Cargors gateway is completely free - there are no registration costs and no monthly subscription fees. You only pay for the transport itself, directly at the all-in rate shown in your quote.

Question 29

What kind of goods does Cargors support to Europe?

Accepted Answer

Cargors supports standard (dry) freight, temperature-conditioned shipments, and ADR (dangerous goods) transport across Europe. Specialized requirements such as high-value cargo or pharma can also be arranged via our partner network.

Question 30

How are my shipments insured?

Accepted Answer

Shipments are insured under the standard AVC (domestic) and CMR (cross-border) conventions. Current liability is capped at approximately €10 per kilogram of transported weight.

Question 31

What is pallet transport within the Netherlands?

Accepted Answer

Pallet transport within the Netherlands is the shipping of goods placed on pallets, often between warehouses, hubs, or directly to customers. It's the most efficient way to bundle, protect, and quickly move shipments. Through Cargors, this process is fully digitally managed - from registration to delivery.

Question 32

How does pallet transport work via Cargors?

Accepted Answer

Cargors automatically shows you the best transport options based on data, routes, volumes, and agreements made with carriers. Our gateway compares capacity, service levels, and availability - but you choose which option best fits your shipment. This way, you maintain control while the technology takes care of the heavy lifting.

Question 33

What is the average delivery time for pallet transport within the Netherlands?

Accepted Answer

Most pallet shipments are delivered within 24 to 48 hours. The exact schedule depends on factors such as route, booking time, service level (standard, time window, or express), and any additional services requested.

Question 34

Which pallet formats are supported?

Accepted Answer

Cargors supports standard Euro pallets (120×80 cm), block pallets (120×100 cm) and mini pallets, and you can also request any custom format or type. Our system automatically recognizes the dimensions and weight of your shipment, calculates the correct loading meter, and only shows carriers that can handle these specifications. This prevents errors, unnecessary rejections, and delays in planning.

Question 35

Are the rates transparent and all-in?

Accepted Answer

Yes. All rates you see in the Cargors gateway are all-in prices, established through direct carrier integrations. There are no hidden costs later. Optional services (such as tail lift or time window) are visible in advance and can be added transparently.

Question 36

How can I track my shipment?

Accepted Answer

Every shipment has integrated track & trace. You see live statuses, timestamps, and can directly download the proof of delivery (POD) document as soon as the delivery is completed. All updates are automatically synchronized via carrier systems.

Question 37

Who is Cargors for?

Accepted Answer

Cargors is built for SME businesses that ship pallets - regularly or occasionally - across the Netherlands and beyond. Whether your shipment is regional, national or international, our gateway makes booking pallet transport easy, transparent and direct. You get professional transport with all-in rates and no hidden costs later, plus full control through one digital platform - without depending on freight forwarders or time-consuming quote rounds.

Question 38

Can I ship on pallets only?

Accepted Answer

Most carriers only deliver goods that are on a pallet. However, not all goods can be placed on a pallet. We give you the opportunity to request a quote for goods that do not fit on a pallet or cannot be efficiently placed. Examples: office furniture, production machines, and wood.

Question 39

How can I create shipments?

Accepted Answer

You can use our user friendly web portal, mobile apps or API integrations.

Question 40

Can I use Cargors as a consumer?

Accepted Answer

No, Cargors only supports shipments for businesses, both B2B and B2C.

Question 41

Is the Cargors gateway really free to use?

Accepted Answer

Yes, Cargors is completely free to use. There are no registration or monthly subscription fees.

Question 42

What kind of goods does Cargors support to Belgium?

Accepted Answer

Standard (dry), conditioned, and ADR.

Question 43

How are my shipments insured?

Accepted Answer

All shipments are insured according to the AVC and CMR terms. Currently this is 10 euro per KG.

Question 44

Can I ship on pallets only?

Accepted Answer

Most carriers only deliver goods that are on a pallet. However, not all goods can be placed on a pallet. We give you the opportunity to request a quote for goods that do not fit on a pallet or cannot be efficiently placed. Examples: office furniture, production machines, and wood.

Question 45

How can I create shipments?

Accepted Answer

You can use our user friendly web portal, mobile apps or API integrations.

Question 46

Can I use Cargors as a consumer?

Accepted Answer

No, Cargors only supports shipments for businesses, both B2B and B2C.

Question 47

Is the Cargors gateway really free to use?

Accepted Answer

Yes, Cargors is completely free to use. There are no registration or monthly subscription fees.

Question 48

What kind of goods does Cargors support to Germany?

Accepted Answer

Standard (dry), conditioned, and ADR.

Question 49

How are my shipments insured?

Accepted Answer

All shipments are insured according to the AVC and CMR terms. Currently this is 10 euro per KG.

Question 50

What do I need to ship pallets to an Amazon warehouse?

Accepted Answer

To ship pallets to an Amazon Fulfillment Center (FBA or Vendor), you need: a valid PO number (Vendor) or shipment plan (FBA), a confirmed ASN in Seller or Vendor Central, and pallets that meet Amazon's inbound requirements - wooden Euro or block pallets only, max height 180 cm, properly wrapped, labeled, and secured. Cargors tip: Double-check that all labels and documents match your ASN to avoid rejection at the FC.

Question 51

Who books the delivery slot with Amazon?

Accepted Answer

The assigned carrier books the delivery slot via Amazon's platform (e.g. Carrier Central or Amazon Relay). At Cargors, we only work with Amazon-preferred carriers who are trained and authorized to handle this step. You do not need to book anything manually - we take care of assigning the right carrier who will do it for you.

Question 52

Does Cargors handle PO and ASN validation?

Accepted Answer

No - the shipper (you) is responsible for providing a valid PO number and a confirmed ASN. Cargors does not access or manage your Amazon Seller or Vendor account. However, during booking, we'll prompt you to submit this information, and notify you if anything is missing.

Question 53

Can I ship a single pallet to Amazon?

Accepted Answer

Yes, you can ship just one pallet - or multiple. Cargors has no minimum volume requirement, and we serve both small and high-volume Amazon sellers and vendors. You'll still benefit from preferred carrier access, compliant handling, and proof of delivery - whether it's 1 pallet or 24.

Question 54

How do I get proof of delivery (POD)?

Accepted Answer

Once the carrier completes delivery at the Amazon Fulfillment Center, a digital Proof of Delivery (POD) will be made available in your Cargors dashboard. PODs are typically uploaded within 2–5 business days after delivery. If needed urgently for a support case with Amazon, you can contact our support team directly.

Question 55

What Does Cargors Do for Pallet Transport within the Netherlands?

Accepted Answer

Cargors gives SME shippers in the Netherlands direct access to reliable carriers for domestic pallet transport. The platform displays real-time all-in rates and automatically schedules shipments with regular carriers. This allows companies to transport their pallets efficiently between warehouses, customers, and distribution points throughout the Netherlands - without intermediaries.

Question 56

Can I Ship Pallets from the Netherlands to Germany or Belgium via Cargors?

Accepted Answer

Yes. Through the Cargors gateway, companies can easily book pallet transport from the Netherlands to Germany, Belgium, or Luxembourg, as well as to all other countries within the European Union. Additionally, Cargors also supports shipments to Switzerland, the United Kingdom, Norway, and Turkey. The gateway only shows carriers active on those routes and performing daily international trips. Thanks to fixed agreements with European and Benelux partners, the transit times are short and the rates are fully transparent - ideal for any type of cross-border transport.

Question 57

How Does Pallet Distribution within the Benelux Work?

Accepted Answer

Cargors offers a Benelux distribution solution that enables companies to easily ship pallets to destinations in the Netherlands, Belgium, and Luxembourg. The gateway connects shippers directly with carriers operating fixed routes in the region, ensuring faster and more consistent deliveries. This solution is ideal for B2B distribution, inventory movements, and regular deliveries between branches.

Question 58

Does Cargors also Offer International Pallet Transport within Europe?

Accepted Answer

Yes. Cargors supports international pallet transport to destinations across Europe, including Germany, France, Italy, Spain, Austria and Poland. The system automatically calculates the right carrier, price and transit time per shipment. Both Groupage (part load) and LTL and FTL transport are supported via fixed European partners.

Question 59

Can I Transport ADR Goods via Cargors?

Accepted Answer

Yes. Cargors supports the transport of ADR goods (hazardous materials) within the Netherlands and Europe. When booking, you specify the ADR class and UN code, after which the gateway only shows certified carriers authorized to transport these goods. The necessary documentation, such as the ADR declaration and CMR, is automatically added to the shipment.

Question 60

Does Cargors Offer Solutions for Long Goods or Non-Standard Pallets?

Accepted Answer

Yes. Cargors is suitable for long and non-standard goods that do not fit within standard Euro-pallet dimensions. The gateway automatically calculates the loading meter (LDM) and only shows carriers capable of transporting this type of load. This ensures that oversized or long pallets can also be shipped safely and efficiently, both within the Netherlands and internationally.

Question 61

Does Cargors Support Fixed Delivery Days and Time Windows?

Accepted Answer

Yes. Cargors supports fixed day deliveries and time windows through carriers that operate with specific routes and schedules. The gateway takes into account cut-off times, trip frequencies, and fixed line services, ensuring deliveries occur precisely on the agreed day. This solution is ideal for distribution to retail, production, and fulfillment centers.

Question 62

Can I Insure Valuable Goods Additionally?

Accepted Answer

Yes. During booking, you can directly take out an additional transport insurance via Cargors. The premium is automatically calculated, and you receive the insurance certificate directly by email. This insurance covers damage or loss beyond the standard CMR and AVC coverages and is available for all shipments within the Netherlands and Europe.

Question 63

How Does Cargors Support Deliveries to Fulfillment Centers like Bol.com or Amazon?

Accepted Answer

Cargors offers a dedicated solution for deliveries to Bol.com, Amazon FBA, Monta, and other fulfillment centers. The gateway takes delivery slots, dock times, ASN numbers, and PO references into account - ensuring every delivery meets the distribution center's requirements. Shipments are scheduled with carriers experienced in fulfillment deliveries across the Netherlands and Europe.

Question 64

Why Do Companies Choose Cargors?

Accepted Answer

Companies choose Cargors because it's a neutral gateway that connects shippers directly with carriers - with no freight forwarders, quotes, or waiting times. Cargors offers solutions for all types of pallet transport - from domestic distribution to international shipping - with transparent pricing, data-driven optimization, and full control through a single platform.

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